Time, Talent and Tangible Resources :: essays research papers

Time, Talent and Tangible ResourcesIt is difficult to believe that it is already time to write my fourth and final column as chairman of NCSEA for the tyke Support Quarterly. Although this is my last major writing assignment, many opportunities to be of service to the child support community remain available between straightaway and August 2, 2000, and I assure you that I will avail myself of as many of them as are humanly possible. I decided to close bug out my series of these columns by sharing with the broader NCSEA family my personal view of what our beloved child support program should look like in the future. I have bulky held that the child support program needs to look much more like the backroom of MasterCard, Visa or American Express rather than a interchange assistance program. There is little question that the child support program was the cash assistance program designed to provide comprehensive reinforcements to families in need. Child support, as well as the oth er programs in our in cause assistance system, has a unique contribution to make to family well-being. The question is how can child support outmatch make that contribution. Whatever else may be added to or subtracted from it, I believe, child supports core functions will always include establishing paternities, locating noncustodial parents stimulate to pay child support, establishing support orders, enforcing those orders, collecting and distributing child support payments. I would suggest the customer service centers for this countrys credit card diligence hold some valuable and transferable approaches that can be used to improve not only the delivery of child support services, but alike the public perception of the child support community.Just think about it. When you call your credit card company about a recent secure or their failure to properly credit a recent payment, you dont even know, let alone have a long-standing relationship with, the customer service representat ive. They do not have to case manage you in order to provide you with value added service. You simply make the call, state your problem and deal the information you need. The customer service representative has the appropriate charge investigated (with the understanding that the charge will be removed from your account in the interim), sends you a letter verifying the nature of this interaction and you move on a happy camper - at least for the moment. That is the level of service that the American public has come to expect in their daily business transactions, and that is the level service that the public anticipates from the child support program.